We’re here to help!
Option 1: We’ll do our best to overnight a new style:
Email us at email@example.com before 3PM PST and we can overnight you a new style for $12.95. If the style you select is more expensive, you will be charged the difference in price. If the style is less expensive, you will be given a merchandise credit for the difference in price.
Option 2: We’ll give you a credit:
We’re happy to give you a FashionPass credit (less the cost of shipping) if none of the items in your order fit. Please note: you must use the provided packaging (which includes a pre-paid label) and return everything to us within 24 hours of receiving it.
To receive a credit, email firstname.lastname@example.org and someone will promptly get back to you. Credits do not expire, but we do not issue partial credits or credits for accessories or intimates.
We understand some wear and tear may be inevitable, and the $5 insurance fee covers minor stains and damage (insurance is included for FashionPass GO members). However, significant damage and theft aren't covered under the insurance. If the item is damaged beyond repair or never returned, the fee is the retail price of the item (rental cost is not included).
One-time rental items are not available for purchase at this time. Only FashionPass GO members can purchase their items. Keep an eye out for the item in our Sale section!